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Frequently Asked Questions

Your top questions

Unfortunately, we don’t (yet) have a donor portal where you can update your donation. Instead, please contact us to change or cancel your donation. We will be happy to help.

Set up an online bank account donation directly through our website. Just select “bank account” as the payment method. This is the best way to reduce third-party fees, because you avoid credit card processing fees. Nice!

If you did not see the second page of the donation form, just contact us with your desired split (e.g., 50% Charity A, 50% Charity B) and we’ll update your donation. 

Your donation and payment options

We are a small team, so we ask that you first try to find the answer to your question in this FAQ. It answers all common questions we receive.

If you can’t find the answer to your question, please contact us and we’ll be happy to help.

Unfortunately, we don’t (yet) have a donor portal where you can update your donation. Instead, please contact us to change or cancel your donation. We will be happy to help.

Yes! You can make a quick and secure online donation using a credit card or your bank account. Head over to the Donate page to see all the charities and funds you can support online through RC Forward.

Yes, we accept cheque donations. Please see our More Ways To Give document for instructions. 

Yes! If you are giving online, you can split your gift on Page 2 of the donation form. You can support up to 6 charities or funds in total.

If giving by other methods, follow the instructions in our More Ways To Give document to split your gift.

Unfortunately we cannot process donations over the phone.

We offer secure online giving with credit card or bank account through our website.

To give by cheque, wire, or other methods, please follow the instructions in our More Ways To Give document

Don’t hesitate to contact us if you have any questions.

Yes! We can withhold all personal information from the charities you’re supporting, but please note that the RC Forward team itself needs your address information in order to issue your tax receipt. We respect your privacy. 

To donate anonymously: If you’re donating online by credit card or direct debit, follow the instructions on the form to make your donation anonymous. If you’re donating offline (by cheque, wire transfer, or other methods), follow the instructions in our More Ways To Give document.

Yes, you can set up a recurring donation that repeats monthly. Follow the instructions in our donation form to set this up. 

Note that your recurring donation will start the day you set it up.

If you would like to change the recurrence date or cancel your gift, contact us. We will cancel your existing gift so that you can set up a new one on your preferred date.

Set up an online bank account donation directly through our website. Just select “bank account” as the payment method. This is the best way to reduce third-party fees, because you avoid credit card processing fees. Nice!

RC Forward was 100% fee-free from 2017 to 2020. In order to cover the operating costs of RC Forward, we introduced a 4% operations allocation on February 26, 2020. 

By giving through RC Forward, you help us keep operating Canada’s effective giving platform. We serve thousands of donors every year, and move millions of dollars to high-impact charities. Thanks for your support! 

Please note that our operations allocation is not charged to your donations made through RC Forward to our partner charities that are registered in Canada or can otherwise receive gifts in Canada (i.e., Against Malaria Foundation, SCI Foundation, and Iodine Global Network). 

In 2020 we published a detailed rationale for introducing the operations allocation. 

We can’t receive securities donations directly, but we regularly work with trusted third parties to receive securities donations from donors like you.

Our More Ways To Give document shares how to donate securities.

Please see our More Ways To Give document for how to set up legacy giving. Please note we are not lawyers or tax professionals, and what we share is not legal advice.

Yes. Thank you for leveraging the power of employee donation matching to maximize your impact!

If your company uses YourCause

In the YourCause donation portal, donate to “Rethink Charity Foundation” (Registration ID: 793187881RR0001). RC Forward is a project of Rethink Charity Foundation, a registered Canadian charity.

In the “Campaign, project or program” designation, specify how you would like your donation allocated (e.g., “Against Malaria Foundation”). If you would like to split your donation across multiple charities or funds, just specify this (e.g., 50% to ALLFED, 50% to RC Forward Climate Change Fund). 

Your official donation receipt will be issued by YourCause. 

Generally, donations made through YourCause will be granted out to Rethink Charity Foundation on a monthly basis. Once your donation is received by us, it will start moving through the international regranting process. 

If your company uses Benevity

In the Benevity donation portal, donate to “Rethink Charity Foundation” (Registration ID: 793187881RR0001). (RC Forward is a project of Rethink Charity Foundation, a registered Canadian charity.) 

In the ”Note” designation, specify how you would like your donation allocated (e.g., “Against Malaria Foundation”). If you would like to split your donation across multiple charities or funds, just specify this (e.g., 50% to ALLFED, 50% to RC Forward Climate Change Fund). 

Your official donation receipt will be issued by Benevity. 

Generally, donations made through Benevity will be granted out to Rethink Charity Foundation monthly, on the 21st of the month following the gift. Once your donation is received by us, it will start moving through the international regranting process

Follow the instructions on our online form to enter your business information on page 2. 

Our system is not fully automated for issuing business receipts, so if we make a mistake and issue yours incorrectly, contact us and we’ll fix the error.

Your official donation receipt for tax purposes

You should receive your receipt within 2 business days. It will be sent by [email protected] Please check your spam folder if you have not received your receipt.

If you need assistance, please contact us.

You will receive your tax receipt via email, to the email address you provided to us. We do not issue paper receipts.

Let’s get this problem solved! 

Step 1: Please understand that our receipting process is not fully automated. It may take us 2 business days to send your receipt. If it hasn’t been this long, please be patient. 

Step 2: Have you checked your spam folder? Oftentimes receipts go here. Search for emails from [email protected]

Step 3: Contact us and we will be happy to reissue your receipt.

Your official receipt will be issued by Rethink Charity Foundation, a registered Canadian charity (BN 79318 7881 RR 0001). 

The charities or funds you donate to through RC Forward will also be clearly indicated on your receipt. Here’s an example: 

1. $1,000.00 CAD earmarked for Ought. 
2. $234.00 CAD earmarked for Cool Earth.

If your receipt does not indicate the charities you selected, please contact us.

Your other questions about RC Forward

RC Forward is a secure online donation platform that connects Canadians with high-impact charities around the world. Our goal is to make effective giving easy for Canadians giving any amount to high-impact charities.

RC Forward is a project of Rethink Charity. When you donate through RC Forward, your receipt will be issued by Rethink Charity Foundation, a registered Canadian charity with the registration number 793187881 RR 0001

RC Forward is a project of Rethink Charity. When you donate through RC Forward, your receipt will be issued by Rethink Charity Foundation, a registered Canadian charity with the registration number 793187881 RR 0001

All of our partner charities meet at least one of the following five criteria:

  • The charity currently is or recently was recommended by a well-respected, unbiased, evidence-based charity evaluator, for example GiveWell or Animal Charity Evaluators.
 
  • The charity has been identified by a third-party expert in the charitable sector as implementing extremely cost-effective interventions in its particular cause area.
 
  • The charity is itself a well-respected, evidence-based charity evaluator or incubator.
 
  • The charity serves to educate and build a community around concepts like high-impact and cost-effective charity.
 
  • The charity’s intervention is as of yet unproven, though evidence reviewed by the experts mentioned above suggests the intervention is especially promising.
 

Our list of selected charities is not exhaustive by any means, and we hope to continue to add charities as time goes on. Rethink Charity reserves the right to add and subtract charities from the list with or without public explanation. We also reserve the right to deny any charity a spot on our list even if they meet one or more of the above criteria. With that said, we strive to be as inclusive as possible within the bounds of high-impact charity.

Our default is to share your name and donation total with the charities you support. If you’re donating online, follow the instructions on the donation form to choose what information you’d like shared. (You can easily make your donation anonymous to the charities you support.)

If you’re donating by other methods (see our More Ways To Give document), our default is to share your name and donation amount you indicate otherwise. 

Our goal is to maximize your donation’s positive impact on the world. In line with this goal, RC Forward is the most cost-effective way for Canadians to support our partner charities located outside of Canada. By using the RC Forward platform to donate to these charities, you’ll receive an official donation receipt that you can use to claim valuable charitable tax credits. If you were to donate through these charities’ websites, these tax credits wouldn’t be available. 

We do charge a 4% operations allocation on most gifts, to help cover the operating costs of the platform. Given that Canadian charitable tax credit rates are generally between 20% and 49% of the amount you donate, they far outweigh the 4% of your donation that we allocate to RC Forward’s operations. 

Estimate your credits with our calculator

For charities that are already registered in Canada or that can otherwise receive donations in Canada (Against Malaria Foundation, SCI Foundation, and Iodine Global Network), you’ll receive the same tax benefits and similar credit card fees by donating via the charity’s website. In this case, the main advantage of giving through RC Forward is the convenience of making all of your high-impact donations in one place. However, if you’re only donating to one of these charities, or would prefer for your donation to be delivered to the partner charity instantly, giving through the partner charity’s website may be the best option for you.

Feel free to contact us if you have more questions about whether giving through RC Forward is right for you.

Depending on when you donate, it may take up to several months for your donation to be received by the charity. Track your donation’s progress through regranting on our Where Is My Donation? page.

Our team moves your donation from Canada to its destination with a registered 501(c)(3) organization in the United States. There’s actually several steps in this journey, and its complexity is one reason it takes some time for your donation to reach the charity.

One step in the process is converting your donation’s currency from Canadian to American dollars. Batching donations together to exchange more at one time is one way we maximize cost effectiveness, thereby increasing your impact.

A strong desire to immediately get your donation to your chosen charity is one reason to donate directly through the charity’s website instead of using RC Forward, but unfortunately in most cases you’ll then forfeit valuable Canadian tax credits

We use operations allocations to pay for

  • Salaries and benefits for our staff
  • Third-party cross-border and fund transfer fee coverage
  • Technology, accounting, and legal costs
  • Travel costs to support our team attending relevant conferences

Yes, you can use RC Forward to donate from any country. However, you will only be able to use your official donation receipt if you have a valid Canadian physical address.

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